Return & Exchange

All the sold items are not refundable or exchangeable unless you have received an incorrect items or damaged items.

We would not and unable to do any exchange for any issue such as:

1.Color differences  2.Dislike the color  3.Not as attractive as expected  4.Dislike the products material  5.Size problem  6.Not comfortable as expected  7.Any personal reasons and etc.



DEFECTIVE/ INCORRECT ITEMS

If you have received a damaged item or you have received incorrect items you can email to customercare@onthestreetshop.com for complete and thorough assistance.

A photo of the damaged item(s) must be included in the email. Always include your name, order number, and full item name to avoid confusion.

We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. (We also have the right to provide other solutions method)



REFUND DUE TO OUT OF STOCK

Customer will get the refund depends on the payment method made of that purchase.

PAYMENT METHODCASH REFUND TO ACCOUNTRETURN VOUCHER
Malaysia & Singapore Account TransferredAvailableAvailable
PaypalNot availableAvailable

( To customer who uses Paypal payment method , our return voucher can use it as cash voucher to buy our products, no expiry date. We will promptly notify customer for refund information)



Your garment/s must meet the below requirements to be returned:

  - Returned within the time frame
  - Returned in new, unused.

Sorry no garments that smell of perfume, deodorant or have make-up stains or marks on them will be accepted. If garments are returned in this state, we may need to send these back you. However our customer care team will contact you.



Need for further help?

Our team is always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first Onthestreet box. 

We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us via “Wechat”, “Line”

Emai : customercare@onthestreetshop.com
Wechat : onthestreetshop  *only for message